Retirement village disputes

SACAT can deal with disputes between the resident of a retirement village and the administering authority of a retirement village about any issue arising from the rights and obligations of either of them under the Retirement Villages Act or under their agreements. 

The most common applications made by residents include

  • disputes about the repayment of a premium

  • increases in maintenance charges

  • disclosure of information to residents.

The most common applications made by the administering authority of a retirement village include a resident's not making payments as required by their agreement. 

The Office for the Ageing provides a mediation service to those involved in retirement village disputes and it is recommended tha tthis service be accessed before an application is made to SACAT. Further details are available on the 'Retirement housing' section of the www.sa.gov.au website.

Organisations that may be able to help with retirement village disputes: