We help people in South Australia resolve issues within specific areas of law – either through agreement at a conference or through a decision of the Tribunal at a hearing.

We will:

  • treat you with respect, courtesy and professionalism
  • provide you with information on how SACAT works, our processes, fees and processing timeframes
  • help you complete our electronic forms
  • provide a fair and impartial hearing
  • deliver timely decisions in easy language
  • be flexible in how we communicate with you.

What we can’t do

We cannot:

  • tell you what words to use in your application
  • give you legal advice about your case
  • advise you what to say in your hearing
  • provide an opinion on the merits or likelihood of the outcome in your case or dispute
  • speak to a Tribunal Member on your behalf
  • take any action that will compromise our impartiality.

Our values

We value the individuality, needs, rights and dignity of all persons and treat each other and tribunal users with professionalism.

  • we are inclusive and considerate
  • our communication is courteous and polite
  • we actively listen without judgement
  • we embrace diversity and individuality
  • we treat others as we want to be treated
  • we collaborate within and across Tribunal, valuing everyone’s contribution.

We provide professional, efficient and accessible dispute resolution and decision-making to achieve just outcomes for the community.

  • we are responsive and proactive
  • we communicate simply and clearly so people can understand
  • we listen
  • we value feedback
  • we are efficient, helpful and informative
  • we create a positive work environment
  • we work well with others.

We listen with an open mind and consider issues in a balanced and impartial way to provide fair outcomes that are clearly explained,.

  • we consider all relevant contribution to reach appropriate outcomes
  • we encourage participation
  • we treat others equitably
  • communication is open and two-way.