Personal information provided by tenants in making an application to enter into a tenancy agreement is protected by law against misuse, interference, loss, unauthorised access, modification or disclosure.
Tenant information must also be destroyed within the following timeframes;
- If the application is successful– three years after the day that tenancy ends
- In any other case– six months after the information was provided if the tenant agrees, or 30 days after the tenancy agreement is entered into (by another successful applicant)
The above timelines for the destruction of information are subject to a 12-month transitional period from 1 September 2023.
If tenant information relates to you and has been dealt with in a way that breaches these requirements, you may make an application to SACAT.
In some cases, only the Commissioner for Consumer Affairs can make an application to SACAT about tenant information. You may contact Consumer and Business Services’ Tenancies Advice at 131 882 for further information.
Apply to SACAT
All applications to SACAT are made online. You can use a computer, tablet or smart phone.
The application form will prompt you for the information we need.
If you make a SACAT Online Services account, you can return to your application at any time to provide more information or documents before submitting it.
If you are unable to complete the form online, you can contact the Tribunal for assistance on 1800 723 767 and a staff member may assist you complete the form by telephone.
You can also visit SACAT’s offices at Level 4 or 7, 100 Pirie Street, and use a computer at one of SACAT’s public kiosks where staff may also provide assistance.
